top of page

Shipping Policy

**Shipping Policy for Wedding Design Center (WDC Gown)**

1. **Processing Time:**
   - Orders are processed within 3 business days, excluding weekends and holidays.
   - Orders placed after 3 PM PST (UTC-8), will be processed the next business day.

2. **Shipping Methods:**
   - We offer Free, Priority Mail, and expedited shipping options.
   - Shipping costs are calculated at checkout based on the delivery location and selected shipping method.

3. **Delivery Time:**
   - Estimated delivery times are provided during checkout.
   - Actual delivery times may vary due to carrier delays or unforeseen circumstances.

4. **International Shipping:**
   - We currently offer international shipping to Canada and Mexico.
   - International shipping costs and delivery times vary by destination.

5. **Order Tracking:**
   - Customers receive a shipping confirmation email with a tracking number once the order is dispatched.
   - Use the provided tracking information to monitor the shipment's progress.

6. **Shipping Address:**
   - Customers are responsible for providing accurate and complete shipping addresses.
   - We are not liable for delays or misdelivery caused by incorrect address information.

7. **Undeliverable Packages:**
   - If a package is returned to us as undeliverable, we will contact the customer for an updated address.
   - Additional shipping fees may apply for re-sending undeliverable packages.

8. **Lost or Stolen Packages:**
   - Contact our customer support team if your package is lost or stolen.
   - We will work with the carrier to initiate an investigation and provide a resolution.

9. **Shipping Delays:**
   - We strive to meet estimated delivery times, but delays may occur due to external factors.
   - We appreciate your understanding and patience during unforeseen circumstances.

10. **Split Shipments:**
    - In some cases, orders may be split into multiple shipments to expedite delivery.
    - Customers will be notified if their order is split, and each shipment will have its own tracking information.

11. **Free Shipping Promotions:**
    - Free shipping promotions, if applicable, will be clearly communicated on our website.
    - Terms and conditions for free shipping offers may apply.

edding Design Center (WDC Gown) reserves the right to update this shipping policy as needed. Customers are encouraged to review it periodically.

bottom of page