Question 1

What products do you offer?

Accepted Answer

We offer a diverse range of women's and kids' clothing, along with stylish accessories. Additionally, we specialize in custom-made dresses and provide professional alteration services and rental tuxedos.

Question 2

How can I place an order?

Accepted Answer

Simply browse our website, select the items you love, and proceed to checkout. Follow the steps to complete your purchase securely.

Question 3

Can I modify or cancel my order after it's placed?

Accepted Answer

Orders cannot be modified or canceled once confirmed. Contact our customer support team for assistance, and we'll do our best to help within a limited time frame.

Question 4

Can I customize my dress or request alterations?

Accepted Answer

Absolutely! We take pride in our custom-made dress service. Contact our customer support team to discuss your preferences. We also offer professional alteration services for purchased items.

Question 5

What payment methods do you accept?

Accepted Answer

We accept a variety of payment methods, including Visa, Master Card, Amex, ChinaUnionpay, JCB, Diners, CartesBancaires, Discover, Electron, Maestro, Apple Pay, Google Pay, Afterday, and PayPal. Choose the option that suits you best during the checkout process.

Question 6

How do I inquire about professional alterations?

Accepted Answer

Reach out to our customer support team to get an appointment. We'll guide you through the professional alteration process, ensuring your garments fit perfectly.

Question 7

Do you offer international shipping?

Accepted Answer

Yes, we provide international shipping to Canada and Mexico. Shipping costs and delivery times vary based on the destination.

Question 8

Are my personal details secure?

Accepted Answer

Yes, we prioritize the security of your personal information. Refer to our Privacy Policy for detailed information on how we handle and protect your data.

Question 9

How can I contact customer support?

Accepted Answer

For any inquiries or assistance, please contact us at info@WDCGown.com. Our dedicated team is ready to help you.

Question 10

How do I add a new question & answer?

Accepted Answer

To add a new FAQ follow these steps: 
1. Manage FAQs from your site dashboard or in the Editor 
2. Add a new question & answer 
3. Assign your FAQ to a category 
4. Save and publish.

You can always come back and edit your FAQs.

Question 11

How do I edit or remove the 'Frequently Asked Questions' title?

Accepted Answer

You can edit the title from the FAQ 'Settings' tab in the Editor.  
To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.

Question 12

Can I insert an image, video, or GIF in my FAQ?

Accepted Answer

Yes. To add media follow these steps: 
1. Manage FAQs from your site dashboard or in the Editor 
2. Create a new FAQ or edit an existing one 
3. From the answer text box click on the video, image or GIF icon 
4. Add media from your library and save.

Question 13

How do I track my order?

Accepted Answer

Once your order is dispatched, you'll receive a shipping confirmation email with a tracking number. Use this number to monitor the status of your delivery.

Question 14

What is your return policy?

Accepted Answer

We accept returns within 2 days of receiving your order. Items must be in their original condition with tags attached and shouldn’t be ironed. Refer to our Return Policy for detailed instructions.

Question 15

Do you have a physical store?

Accepted Answer

Yes, we do have a physical store. Please check the contact info.

FAQ

Frequently asked questions